S-Protocol is a focused SRM platform built specifically for appliance repair businesses — job management, scheduling, customer records, and technician workflow in one place. No bloat. No guesswork.
Built from real field use, not software theory.
S-Protocol was built by people inside the appliance repair industry, solving problems we actually had — not features a product manager guessed at.
Every workflow reflects how appliance repair businesses actually operate — from dispatch to job close.
$35/month covers the full platform. No per-seat pricing games. No add-on paywalls for basic features.
We only build what matters. You will not spend an afternoon learning a feature you will never use.
No bundled CRM modules built for solar companies. No telephony you did not ask for. No enterprise ceremony.
Product decisions come from field experience, not analyst reports or VC pressure.
You can be running jobs the same day you sign up. No professional services engagement required.
S-Protocol covers the core operational surface for appliance repair — without adding complexity you do not need.
Create, assign, and track jobs from intake to completion. Full job history on every record.
Schedule jobs, assign technicians, and manage daily dispatch without the drag-and-drop chaos.
Every customer, every appliance, every service history — searchable and linked to their jobs.
Technicians see their jobs, update status in the field, and log work — without IT support.
Leave job notes, attach context, flag follow-ups. The right information stays with the right record.
Track job costs, generate invoices, and keep your billing tied directly to your work orders.
See who has what. Where jobs stand. What is pending. Real-time clarity without a status meeting.
Native integration with Quo for extended service warranty and parts workflows.
Connect S-Protocol to other tools in your stack. Contact us to discuss your specific needs.
Configure workflows that match how your team operates — not how some product manager thinks you should.
Most field-service platforms are built for enterprise sales cycles with pricing to match. S-Protocol is not. It is built for operators who need the software to work, not to grow a vendor relationship.
Designed for appliance repair companies that run lean and want software that does the same.
Existing field-service platforms cover a wide range of industries and use cases. That breadth is a strength for them — and a real problem for operators who just need to run appliance repair companies without buying into a system designed for HVAC, plumbing, and pest control at the same time.
The pricing reflects that breadth too. Monthly costs scale fast. Features get locked behind tiers. Simple operations end up paying for complexity they will never use.
We built S-Protocol because we needed a system that fit how we actually work. It covers what matters for appliance repair — jobs, customers, technicians, workflow — and nothing else. Now we are making it available to other operators who want the same thing.
"We needed software that fit our business — not the other way around."S-Protocol Team
Native integration for service warranty and parts workflows. Keeps your Quo activity connected to your job records in S-Protocol.
Have a specific tool in your stack that needs to connect? Reach out. We support custom integration work for teams with specific requirements.
Contact UsS-Protocol does not include built-in telephony. If you need call tracking or VoIP features, those are handled by your existing phone system.
S-Protocol is developed with support from Claude and ChatGPT — used for rapid iteration, feature development, and architectural decisions. AI tooling lets a small team move fast without cutting corners on product quality.
But the product direction is not AI-generated. Every decision comes from real operational experience inside the appliance repair industry. The AI helps us build faster. What we build is determined by what the field actually needs.
S-Protocol is a focused SRM platform for appliance repair companies. $35/month. No contracts. No bloat.